Frequently Asked Questions

Below you will find the answers to the most frequently asked questions.
Shipping & Delivery
Do you also ship outside Europe?

At the moment, we only ship within Europe. Therefore, ordering from countries outside Europe is unfortunately not yet possible. We hope to expand our shipping area in the future, but do not yet have concrete plans for this. Keep an eye on our website and social media channels for updates!
How long does it take for my order to ship?

We do our best to process your order as quickly as possible. Orders are shipped within 2 business days of receiving payment. Orders placed on weekends or public holidays will be processed on the next business day.
What is the delivery time for my order?

Once your order has been handed over to the carrier, the following estimated delivery times apply:

  • Netherlands: 1–2 business days.
  • Belgium, Germany and France: 2–4 business days.
  • Other European countries: 3–7 business days.

Please note that these delivery times are estimates. Actual delivery depends on the carrier. During busy periods, such as Black Friday and the holiday season, delivery may take longer than usual.
Can I track my order?

Yes! As soon as your order has been shipped, you will receive an email with a track & trace code. You can use this link to follow the status and delivery of your package.
What if my package is not delivered?

First, check the track & trace link for the most up-to-date information. It is possible that a package may have been delivered to your neighbors or a pickup point. If you are unsure or the status remains unclear, please contact us at support@idimota.com. We are happy to help!

Ordering & payment

How do I place an order?

Choose your product and add it to your cart. Then proceed to checkout, enter your details and delivery address, and complete your order using one of the available payment methods.
Which payment methods do you accept?

You can pay securely using various payment methods, including iDEAL | Wero, Apple Pay, Klarna, Visa and Mastercard. The available payment methods may vary by country and will be displayed at checkout.
Can I still change or cancel my order?

To change or cancel your order, please contact us as soon as possible via the chat icon at the bottom right of our webshop or at support@idimota.com. Please always include your order number.

Unfortunately, we cannot guarantee that a change or cancellation will still be possible once your order has been processed or shipped.
I haven't received an order confirmation. What now?

First, check your spam or junk email folder. If you still haven't found the confirmation there, please contact us via the chat icon in the bottom right corner of our webshop or at support@idimota.com. Please include your name and the email address you used to place the order.

Returns & Refunds

Can I return my order?

Yes, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. After notifying us of your return, you have an additional 14 days to send the product back to us.

Please note: Additional hygiene conditions apply to our BRAIDFIT BALACLAVA. The sealed packaging must remain unopened in order to return the product.
How can I return my order?

Send an email to returns@idimota.com with the following details:

  • Your name.
  • Your order number.
  • The reason for the return (optional).

Once your return request has been submitted, we will provide you with further return instructions.
What are the return costs?

For returns within the Netherlands, you will receive a PostNL return label after registering your return. The return shipping fee is €4.95 and will be deducted from your refund.

Returns from other European countries are at your own expense. We will provide you with our return address.
Can I return the BRAIDFIT BALACLAVA if I have opened the packaging?

No, unfortunately not. The BRAIDFIT BALACLAVA is a hygiene product that is worn directly on the face. For this reason, it is supplied in sealed packaging (heat seal). Once this seal has been broken, the right to return the product no longer applies.
When will I get my refund?

As soon as we have received and inspected your return, we will refund the purchase price within 14 days using the same payment method you used to place the order.
Do I also need to return a free gift received as part of a promotion?

If your order included a free gift as part of a promotion, the gift must also be returned if you return the order, either in full or in part. If the free gift is not returned, its value may be deducted from your refund.

Didn't find the answer to your question?

Can't find the answer to your question? Feel free to get in touch with us through our contact form. We're happy to help!